Gadget FAQ

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Gadget Frequently Asked Questions

Gadget

Our Basic Cover will cover your device for Loss and Theft. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 12 months old at the start date of your policy as shown on your Schedule of Insurance.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid you are under our cover and protected.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

We currently only offer insurance on iPhones, smartphones, mobiles and tablets. We do cover some accessories, upto a limit of £150, that are in use with your device. Please see our policy wording for a full list of what accessories we cover.

Our Premium Cover will cover your device for Loss, Theft, Accidental Damage and Breakdown. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

Your policy documents will be attached in your policy confirmation email. You can also access you policy docments at any time by logging into your online account.

If you haven’t received your login details or can’t find them call our custmer service team on 0208 6269 454 or email admin@covermy.co.uk and we will be happy to assist.

Our offices are open 9am – 5pm from Monday to Friday and 10am – 2pm on Saturdays.

We don’t automatically renew your policy. We will send out a renewal reminder near the end date of your policy to see if you wish to continue your cover.

If you have any issues with, or questions about, your account you can contact us on by calling 0208 6269 454 or emailing us at admin@covermy.co.uk and we will be more than happy to help.

You can cancel your policy within the first 14 days of the policy inception date, or upon receipt of your terms and conditions, whichever happens later. Unless you have made a claim during this period we shall refund your premium in full less a £10.00 administration charge.

Please visit our ‘Make a claim’ section of the website to find the relevant number and steps to take.

You can amend your cover at any time. You can speak to one of our customer service team who will be able to make policy amendments. They will take you through your options to find the best level of cover to suit your needs. You can call us on 0208 626 9454 or email admin@covermy.co.uk to talk to our team who will be more than happy to help.

When you took out your breakdown cover with us we would of automatically created you an online account. You should of hopefully received an email with your login details.

If you haven’t received this email or can’t find it then call our customer service team on 0208 6269 454 or email admin@covermy.co.uk and we will be happy to assist.

Our offices are open 9am – 5pm from Monday to Friday and 10am – 2pm on Saturdays.

Unfortunately at the moment you can’t amend your personal or cover details online. You will need to contact our customer servicve team on 0208 626 9454 or email admin@covermy.co.uk to talk to our team who will be more than happy to help.

We realise that things can go wrong and there may be occasions when you feel that we have not provided the policy or service you expected. When this happens we want to hear about it so that we can try to put the matter right. It is important you know that we are committed to providing an exceptional level of service and customer care.

If you wish to make a complaint then you can refer to our policy wording for details or you can call 0208 6269 454 or email us at admin@covermy.co.uk and we will be more than happy to help.

Gadget Accessories

Our Basic Cover will cover your device for Loss and Theft. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 12 months old at the start date of your policy as shown on your Schedule of Insurance.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid you are under our cover and protected.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

Gadget Basic Cover

Our Basic Cover will cover your device for Loss and Theft. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 12 months old at the start date of your policy as shown on your Schedule of Insurance.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid you are under our cover and protected.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

We currently only offer insurance on iPhones, smartphones, mobiles and tablets. We do cover some accessories, upto a limit of £150, that are in use with your device. Please see our policy wording for a full list of what accessories we cover.

Gadget Frequently Asked Questions

Your policy documents will be attached in your policy confirmation email. You can also access you policy docments at any time by logging into your online account.

If you haven’t received your login details or can’t find them call our custmer service team on 0208 6269 454 or email admin@covermy.co.uk and we will be happy to assist.

Our offices are open 9am – 5pm from Monday to Friday and 10am – 2pm on Saturdays.

We don’t automatically renew your policy. We will send out a renewal reminder near the end date of your policy to see if you wish to continue your cover.

If you have any issues with, or questions about, your account you can contact us on by calling 0208 6269 454 or emailing us at admin@covermy.co.uk and we will be more than happy to help.

You can cancel your policy within the first 14 days of the policy inception date, or upon receipt of your terms and conditions, whichever happens later. Unless you have made a claim during this period we shall refund your premium in full less a £10.00 administration charge.

Please visit our ‘Make a claim’ section of the website to find the relevant number and steps to take.

You can amend your cover at any time. You can speak to one of our customer service team who will be able to make policy amendments. They will take you through your options to find the best level of cover to suit your needs. You can call us on 0208 626 9454 or email admin@covermy.co.uk to talk to our team who will be more than happy to help.

When you took out your breakdown cover with us we would of automatically created you an online account. You should of hopefully received an email with your login details.

If you haven’t received this email or can’t find it then call our customer service team on 0208 6269 454 or email admin@covermy.co.uk and we will be happy to assist.

Our offices are open 9am – 5pm from Monday to Friday and 10am – 2pm on Saturdays.

Unfortunately at the moment you can’t amend your personal or cover details online. You will need to contact our customer servicve team on 0208 626 9454 or email admin@covermy.co.uk to talk to our team who will be more than happy to help.

We realise that things can go wrong and there may be occasions when you feel that we have not provided the policy or service you expected. When this happens we want to hear about it so that we can try to put the matter right. It is important you know that we are committed to providing an exceptional level of service and customer care.

If you wish to make a complaint then you can refer to our policy wording for details or you can call 0208 6269 454 or email us at admin@covermy.co.uk and we will be more than happy to help.

Gadget Huawei

Our Basic Cover will cover your device for Loss and Theft. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 12 months old at the start date of your policy as shown on your Schedule of Insurance.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid you are under our cover and protected.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

Gadget iPhone

Our Basic Cover will cover your device for Loss and Theft. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 12 months old at the start date of your policy as shown on your Schedule of Insurance.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid you are under our cover and protected.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

Gadget Mobile Phone Insurance

Our Basic Cover will cover your device for Loss and Theft. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 12 months old at the start date of your policy as shown on your Schedule of Insurance.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid you are under our cover and protected.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

Gadget Premium Cover

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 12 months old at the start date of your policy as shown on your Schedule of Insurance.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid you are under our cover and protected.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

We currently only offer insurance on iPhones, smartphones, mobiles and tablets. We do cover some accessories, upto a limit of £150, that are in use with your device. Please see our policy wording for a full list of what accessories we cover.

Our Premium Cover will cover your device for Loss, Theft, Accidental Damage and Breakdown. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

Gadget Samsung

Our Basic Cover will cover your device for Loss and Theft. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 12 months old at the start date of your policy as shown on your Schedule of Insurance.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid you are under our cover and protected.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

Gadget Tablet Insurance

Our Basic Cover will cover your device for Loss and Theft. It also covers Fraudulent Usage Cover, Liquid Damage, Accessories Cover, Cracked Screen and Worldwide Cover.

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 12 months old at the start date of your policy as shown on your Schedule of Insurance.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid you are under our cover and protected.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

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