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Gadget Frequently Asked Questions

Gadget

Your policy documents will be attached in your policy confirmation email. You can also access you policy documents at any time by logging into your online account.

If you haven’t received your login details or can’t find them call our customer service team on 0208 6269 454 or email admin@covermy.co.uk and we will be happy to assist.

Our offices are open 9am – 5pm from Monday to Friday.

At CoverMy we never want to leave you without cover, so we’ll automatically renew your insurance unless you tell us otherwise. We’ll get in touch at least 21 days before your insurance is due for renewal, so you can cancel it or make any changes.

If you have any issues with, or questions about, your account you can contact us on by calling 0208 6269 454 or emailing us at admin@covermy.co.uk and we will be more than happy to help.

You can cancel your policy within the first 14 days of the policy inception date, or upon receipt of your terms and conditions, whichever happens later. Unless you have made a claim during this period we shall refund your premium in full.

Please visit our ‘Make a claim’ section of the website to find the relevant number and steps to take.

Unfortunately we are not able to change your level during the policy term. Please contact our customer service team on 0208 6269 454 or email admin@covermy.co.uk to discuss further.

When you took out your cover with us we would of automatically created you an online account. You should of hopefully received an email with your login details.

If you haven’t received this email or can’t find it then call our customer service team on 0208 6269 454 or email admin@covermy.co.uk and we will be happy to assist.

Our offices are open 9am – 5pm from Monday to Friday.

Unfortunately at the moment you can’t amend your personal or cover details online. You will need to contact our customer service team on 0208 626 9454 or email admin@covermy.co.uk to talk to our team who will be more than happy to help.

We realise that things can go wrong and there may be occasions when you feel that we have not provided the policy or service you expected. When this happens we want to hear about it so that we can try to put the matter right. It is important you know that we are committed to providing an exceptional level of service and customer care.

If you wish to make a complaint then you can refer to our policy wording for details or you can call 0208 6269 454 or email us at admin@covermy.co.uk and we will be more than happy to help.

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