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Gadget Frequently Asked Questions

Gadget

Our Basic Cover will cover your device for Loss and Theft. It also covers Fraudulent Usage Cover, Accessories Cover and Worldwide Cover.

If your gadget claim is approved, we will replace any accessories that were lost, stolen or damaged at the same time as your gadget up to a maximum value of £150. Proof of purchase for the accessories will be required. This is in addition to the policy limit stated on your Schedule of Insurance.

Your gadget is covered for up to 90 days in total worldwide in any 12 month period of cover. Replacement or repair can only be dealt with once you are back in the UK.

Your device must be less than 18 months old at the start date of your policy as shown on your policy schedule.

Yes, we will need an original receipt and any other documentation required to prove your device was purchased as new in the UK directly from a manufacturer, network provider or retail store (high street or online) OR purchased as refurbished in the UK direct from the manufacturer or network provider. This must show the date of purchase, make, model, IMEI/Serial number of your device.

Yes, there is an excess fee applied every time you make a claim. You can select what you want your excess level to be as you go through and build your cover.

Our cover is instant. As soon as you have paid your cover will start on the date you have selected the policy to start from.

We understand that you need your device replaced as quickly as possible. That is why we aim to have a replacement device in your hands within 48 hours of a claim being approved.

We will provide a gadget of the same age and condition and specification (we cannot guarantee that it will be the same colour as the original gadget) or, if not available, one of comparable specification or equivalent value taking into account the age and condition of the original gadget. For clarity, this is not a ‘new for old’ policy and the replacement item can be a new or refurbished item of equivalent specification.

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