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If your pet is ill, injured or not themselves you may not need to take them to the vet. Thats where FirstVet comes in, FirstVet offers video consultations with experienced UK-registered veterinarians who will advise you what to do with your pet if you’re worried about them, and they’re available 24 hours a day 7 days a week.
FirstVet is a FREE service for all CoverMy Pet customers and is available on Apple and Android phones and tablets.
Lets look at the stats below of calls to the FirstVet team.
*Solve rate is defined as the percentage of consultations that do not result in referral
When a vet call ends, a customer can give us a satisfaction rating of the FirstVet service. We are proud of the 100% rating.
Below is a breakdown of the diagnosis of the pets after a video consultation. Around 60% of people have saved an unnecessary trip to the vets including the expense.
■ Solved ■ Referred
Below is a breakdown of the symptoms which our vets have looked at during video calls.
*Other includes: general discomfort, behaviour, care and feeding, claws, beak, urinary, dehydration, poisoning, etc.
Below is a breakdown of the age of most pets in a call.
Our customers love using FirstVet and has given it a 5 star rating
By registering your pet in advance, you can get quick and easy help from our veterinarians when you need it most.
Yes, with all policyholders you have free access to FirstVet
Absolutely not. This is an additional free service we have offered to our customers
No. This is a free service with policy holders
The service is 24/7, 365 days a year
All our vets are experienced and UK registered. Here are some examples of what our vets can help your pet with:
– Vomiting and diarrhoea
– Eye and ear problems
– Poisons
– Itching and skin problems
– Coughing and sneezing
– Fleas, tick and other parasites
– Injuries and accidents
– Behavioural problems
– Rehabilitation and wellness
Create an account with your email address and mobile phone number. Check and update your pet's details in your account. As a CoverMy Pet customer, your video calls with FirstVet vets will be free. After you have registered your pets, download the FirstVet app in the App Store or Google Play using your registration details to sign in.
Select the pet you want to book a video call for. Check that their details are correct. Describe their symptoms and choose a time that suits you. You can upload pictures prior to the call if it will make it easier for the vet to assess your pet's condition. What can FirstVet help with?
We will send you a text message just before your call with the vet is scheduled to start. Log in to the FirstVet app on your phone or tablet. Our vets are always UK registered, with a minimum of three years post-qualification clinical experience. Learn more about the FirstVet vets here.
FirstVet vets can help you solve your pet's health issues through simple at-home treatment recommendations. If your pet needs further treatment in a physical veterinary clinic we can help you find the best one in your area, and provide detailed clinical notes as part of the referral.
Over 600,000 happy pet owners
Available on any mobile device or tablet.
If you are already a CoverMy customer you just need to register as per the instructions above.
If you are not a customer and would like FirstVet, click below to get a quote for our pet insurance.
Read more about our policies
Cover My
Kempton House, Kempton Way, PO Box 9562, Grantham, Lincolnshire, NG31 0EA
Cover My is a trading name of Reach Financial Services Limited. Reach Financial Services Limited is authorised and regulated by the Financial Conduct Authority. FCA Register Number 302801.
Reach Financial Services Limited is a limited company registered in England Company No: 4328466 Registered office: Kempton House, Kempton Way, PO Box 9562, Grantham, Lincolnshire, NG31 0EA.
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