Frequently Asked Questions

Unfortunately not, you aren’t able to change the level of cover from what you selected when your policy originally started. Please speak to us if you have further questions regarding this.

A number of factors are taken into consideration when calculating your premium including the age and breed of your pet, your postcode and veterinary treatment costs. Premiums generally increase at renewal reflecting an ageing pet and veterinary treatment costs which, have increased following development and improvements in veterinary care.

The complaints process varies depending upon the type of complaint that you wish to make. Full details of the complaints procedure can be found within your policy wording.

You have a choice on the claims form where you can select whether you want the claim payment to be made directly to you or to your vet.

If you have a query regarding an existing claim or would like to make a new claim then please contact the claims administrators, Insurance Factory Limited , 2nd Floor, 5000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN , e-mail at petclaims@insurancefactory.co.uk

If you have a general query about your policy or premium payments then you should contact Cover My at Kempton House, Kempton Way, Dysart Road, Grantham NG31 7LE Telephone: : 0208 6269454 Email: admin@covermy.co.uk.

Please contact Cover My at Kempton House, Kempton Way, Dysart Road, Grantham NG31 7LE Telephone: : 0208 6269454 Email: admin@covermy.co.uk.

Dental or gum treatment is covered if such treatment is as a direct result of accidental injury. Please refer to your policy wording for full details.

The minimum age your dog or cat must be at the start of your policy is 8 weeks old.

This an amount payable by you towards each claim under the Veterinary Fees section of your policy. The % excess amount is shown in your policy schedule and will be applied on the balance of your claim after deduction of the fixed £ excess. Full details and an illustration of how the excess works can be found in your policy wording.

This is a fixed £ amount payable by you towards each claim under all cover sections of your policy. Your fixed excess is shown in your policy schedule. Full details and an illustration of how the excess works can be found in your policy wording.

If you wish to cancel your policy then please contact Cover My at Kempton House, Kempton Way, Dysart Road, Grantham NG31 7LE Telephone: : 0208 6269454 Email: admin@covermy.co.uk

There is waiting period following your policy start date during which no claims can be made. For accidental injury claims the waiting period is 5 days and for all other claim types the waiting period is 14 days.

Unfortunately not, you aren’t able to change the level of cover from what you selected when your policy originally started. Please speak to us if you have further questions regarding this.

A number of factors are taken into consideration when calculating your premium including the age and breed of your pet, your postcode and veterinary treatment costs. Premiums generally increase at renewal reflecting an ageing pet and veterinary treatment costs which, have increased following development and improvements in veterinary care.

The complaints process varies depending upon the type of complaint that you wish to make. Full details of the complaints procedure can be found within your policy wording.

You have a choice on the claims form where you can select whether you want the claim payment to be made directly to you or to your vet.

If you have a query regarding an existing claim or would like to make a new claim then please contact the claims administrators, Insurance Factory Limited , 2nd Floor, 5000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN , e-mail at petclaims@insurancefactory.co.uk

If you have a general query about your policy or premium payments then you should contact Cover My at Kempton House, Kempton Way, Dysart Road, Grantham NG31 7LE Telephone: : 0208 6269454 Email: admin@covermy.co.uk.

Please contact Cover My at Kempton House, Kempton Way, Dysart Road, Grantham NG31 7LE Telephone: : 0208 6269454 Email: admin@covermy.co.uk.

Dental or gum treatment is covered if such treatment is as a direct result of accidental injury. Please refer to your policy wording for full details.

The minimum age your dog or cat must be at the start of your policy is 8 weeks old.

This an amount payable by you towards each claim under the Veterinary Fees section of your policy. The % excess amount is shown in your policy schedule and will be applied on the balance of your claim after deduction of the fixed £ excess. Full details and an illustration of how the excess works can be found in your policy wording.

This is a fixed £ amount payable by you towards each claim under all cover sections of your policy. Your fixed excess is shown in your policy schedule. Full details and an illustration of how the excess works can be found in your policy wording.

If you wish to cancel your policy then please contact Cover My at Kempton House, Kempton Way, Dysart Road, Grantham NG31 7LE Telephone: : 0208 6269454 Email: admin@covermy.co.uk

Your documents will have been emailed to you. They are also in your account

You can cancel your policy during the first 14 days, as long as you haven’t made a claim you will receive a full refund. Outside of the first 14 days there is no refund available.

Please call the team on 0208 626 9454 and they can do this for you

We do not auto renew, policy will lapse