Browse our FAQ below, or use the search box opposite
You can always contact us via live chat
A number of factors are taken into consideration when calculating your premium including the age and breed of your pet, your postcode and veterinary treatment costs. Premiums generally increase at renewal reflecting an ageing pet and veterinary treatment costs which, have increased following development and improvements in veterinary care.
If you have a query regarding an existing claim or would like to make a new claim then please contact the claims administrators, Insurance Factory Limited , The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL. Telephone :03330 096721 , e-mail at email@example.com
This an amount payable by you towards each claim under the Veterinary Fees section of your policy. The % excess amount is shown in your policy schedule and will be applied on the balance of your claim after deduction of the fixed £ excess. Full details and an illustration of how the excess works can be found in your policy wording.
This is a fixed £ amount payable by you towards each claim under all cover sections of your policy. Your fixed excess is shown in your policy schedule. Full details and an illustration of how the excess works can be found in your policy wording.