CoverMy has partnered with FirstVet to provide FREE video consultations to its insurance customers

First Vet

FREE consultations, 24 hours a day

Always with experienced, friendly, UK-registered vets.

Independent triage, advice, or referral to a local clinic.

FirstVet has helped more than 320,000 pet owners worldwide.

Available on any mobile device or tablet.

Download the app for free on Google Play and the App Store.

If you don’t have pet insurance, we are very competative with our prices, which also includes the First Vet Service

Register your pet today.

By registering your pet in advance, you can get quick and easy help from our veterinarians when you need it most.

What to do next to get this FREE service from CoverMy

This new and exciting service is available to you now, free of charge and is included in your cover. To start using the service, follow the registration details below.

Register your pet

We ask you to register your pet straight away. This is to reduce time registering if you use our service in the future

Download the app

After you have registered, download the app from the Apple Store or Google Play. The links are below. Then you can sign in with your registered details

Call when you need

With the app downloaded and registered. If you have any questions, feel free to call one of our UK vets, 24/7

Download the app for free on Google Play and the App Store.

Over 600,000 happy pet owners

Available on any mobile device or tablet.

App Store rating: 4.9

FirstVet – Your online vet in the UK

FirstVet is an independent digital veterinary service that offers video consultations to pet owners for advice and guidance on your pets – wherever you are.

Our team of experienced vets is on hand 24 hours a day, 7 days a week, 365 days a year providing online vet advice and triage to owners and their pets. If you are looking for an emergency vet near you, or you need to speak to a vet now, you can book an appointment in minutes through our app.

Book a video call with one of our experienced UK vets

We provide advice and simple suggestions for things that you can do at home to help your pet. Our vets are here to help with all your pet health questions and symptoms, such as vomiting, diarrhoea, skin problems, first aid, nutrition and behaviour.

If your pet needs to visit a vet clinic for an examination or treatment, then you will be directed to your registered vet. If you do not have a registered practice, our vets will help you to find your nearest open veterinary clinic.

How it works

Register your pets then download the app and

Create an account with your email address and mobile phone number. Check and update your pet's details in your account. As a CoverMy Pet customer, your video calls with FirstVet vets will be free. After you have registered your pets, download the FirstVet app in the App Store or Google Play using your registration details to sign in.

Answer questions about your pet's symptoms

Select the pet you want to book a video call for. Check that their details are correct. Describe their symptoms and choose a time that suits you. You can upload pictures prior to the call if it will make it easier for the vet to assess your pet's condition. What can FirstVet help with?

Video call your vet

We will send you a text message just before your call with the vet is scheduled to start. Log in to the FirstVet app on your phone or tablet. Our vets are always UK registered, with a minimum of three years post-qualification clinical experience. Learn more about the FirstVet vets here.

Get treatment recommendations or referral to a local vet clinic

FirstVet vets can help you solve your pet's health issues through simple at-home treatment recommendations. If your pet needs further treatment in a physical veterinary clinic we can help you find the best one in your area, and provide detailed clinical notes as part of the referral.


Yes, with all policyholders you have free access to FirstVet

Absolutely not. This is an additional free service we have offered to our customers

No. This is a free service with policy holders

The service is 24/7, 365 days a year

All our vets are experienced and UK registered. Here are some examples of what our vets can help your pet with:

– Vomiting and diarrhoea
– Eye and ear problems
– Poisons
– Itching and skin problems
– Coughing and sneezing
– Fleas, tick and other parasites
– Injuries and accidents
– Behavioural problems
– Rehabilitation and wellness

Get a quote now

If you are already a CoverMy customer you just need to register as per the instructions above.

If you are not a customer and would like FirstVet, click below to get a quote for our pet insurance.

Read more about our policies

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