If your pet is ill, injured or not themselves you may not need to take them to the vet. That’s where FirstVet comes in, FirstVet offers video consultations with experienced UK-registered veterinarians who will advise you what to do with your pet if you’re worried about them, and they’re available 24 hours a day 7 days a week.
FirstVet is a FREE service for all CoverMy Pet customers and is available on Apple and Android phones and tablets.
Lets look at the stats below of calls to the FirstVet team.
Nearly 80% of our customers do not need to visit a vet unless the condition worsens, saving you both time and money. Also, the hours fit around you.
*Solve rate is defined as the percentage of consultations that do not result in referral
When a vet call ends, a customer can give us a satisfaction rating of the FirstVet service. We are proud of the 100% rating.
Below is a breakdown of the diagnosis of the pets after a video consultation. Around 60% of people have saved an unnecessary trip to the vets including the expense.
■ Solved ■ Referred
Below is a breakdown of the symptoms which our vets have looked at during video calls.
*Other includes: general discomfort, behaviour, care and feeding, claws, beak, urinary, dehydration, poisoning, etc.
Below is a breakdown of the age of most pets in a call.
Our customers love using FirstVet and has given it a 5 star rating
Yes, with all policyholders you have free access to FirstVet
Absolutely not. This is an additional free service we have offered to our customers
No. This is a free service with policy holders
The service is 24/7, 365 days a year
All our vets are experienced and UK registered. Here are some examples of what our vets can help your pet with:
– Vomiting and diarrhoea
– Eye and ear problems
– Itching and skin problems
– Coughing and sneezing
– Fleas, tick and other parasites
– Injuries and accidents
– Behavioural problems
– Rehabilitation and wellness
Our customers get the first vet service free
Over 600,000 happy pet owners
Available on any mobile device or tablet.
If you are already a CoverMy customer you just need to register as per the instructions above.
If you are not a customer and would like FirstVet, click below to get a quote for our pet insurance.
Read more about our policies