Benefits and statistics of  

If your pet is ill, injured or not themselves you may not need to take them to the vet. That’s where FirstVet comes in, FirstVet offers video consultations with experienced UK-registered veterinarians who will advise you what to do with your pet if you’re worried about them, and they’re available 24 hours a day 7 days a week.

FirstVet is a FREE service for all CoverMy Pet customers and is available on Apple and Android phones and tablets.

Lets look at the stats below of calls to the FirstVet team.

Nearly 80% of our customers do not need to visit a vet unless the condition worsens, saving you both time and money. Also, the hours fit around you.

FirsVet benefits

FirstVet video consultations in numbers

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Avg waiting time
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Avg consultation duration
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Solve rate

*Solve rate is defined as the percentage of consultations that do not result in referral

Customer satisfaction

When a vet call ends, a customer can give us a satisfaction rating of the FirstVet service. We are proud of the 100% rating.

Solve rate breakdown

Below is a breakdown of the diagnosis of the pets after a video consultation. Around 60% of people have saved an unnecessary trip to the vets including the expense.

Veterinary visit not necessary
Veterinary visit not necessary unless condition deteriorates
Visit a vet at your convenience
Visit a vet within 24 hours
Visit a vet immediately

Solved    Referred

Case type

Below is a breakdown of the symptoms which our vets have looked at during video calls.

Stomach & intestinal
Skin, fur and ears
Wound care
Mouth and teeth

*Other includes: general discomfort, behaviour, care and feeding, claws, beak, urinary, dehydration, poisoning, etc.

Animal age
(at the time of consultation)

Below is a breakdown of the age of most pets in a call.

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Customer Satisfaction

Our customers love using FirstVet and has given it a 5 star rating


Yes, with all policyholders you have free access to FirstVet

Absolutely not. This is an additional free service we have offered to our customers

No. This is a free service with policy holders

The service is 24/7, 365 days a year

All our vets are experienced and UK registered. Here are some examples of what our vets can help your pet with:

– Vomiting and diarrhoea
– Eye and ear problems
– Poisons
– Itching and skin problems
– Coughing and sneezing
– Fleas, tick and other parasites
– Injuries and accidents
– Behavioural problems
– Rehabilitation and wellness

How it works

Register your pets then download the app and

Create an account with your email address and mobile phone number. Check and update your pet's details in your account. As a CoverMy Pet customer, your video calls with FirstVet vets will be free. After you have registered your pets, download the FirstVet app in the App Store or Google Play using your registration details to sign in.

Answer questions about your pet's symptoms

Select the pet you want to book a video call for. Check that their details are correct. Describe their symptoms and choose a time that suits you. You can upload pictures prior to the call if it will make it easier for the vet to assess your pet's condition. What can FirstVet help with?

Video call your vet

We will send you a text message just before your call with the vet is scheduled to start. Log in to the FirstVet app on your phone or tablet. Our vets are always UK registered, with a minimum of three years post-qualification clinical experience. Learn more about the FirstVet vets here.

Get treatment recommendations or referral to a local vet clinic

FirstVet vets can help you solve your pet's health issues through simple at-home treatment recommendations. If your pet needs further treatment in a physical veterinary clinic we can help you find the best one in your area, and provide detailed clinical notes as part of the referral.


Download the app for free on Google Play and the App Store.

Our customers get the first vet service free

Over 600,000 happy pet owners

Available on any mobile device or tablet.

App Store rating: 4.9

Get a quote pet now

If you are already a CoverMy customer you just need to register as per the instructions above.

If you are not a customer and would like FirstVet, click below to get a quote for our pet insurance.

Read more about our policies

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