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Change of Insurance Company

Building Block Insurance PCC Limited authorised and regulated by Malta Financial Services Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority, financial services register reference number 616033. The nature and extent of consumer protections may differ from those firms in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Alwyn Insurance Company, a private limited company incorporated in Gibraltar incorporation number 106261 (Registered Office: PO Box 1338, First Floor Grand Ocean Plaza, Ocean Village, Gibraltar, GX11 1AA) and is authorised and regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority (FCA). Details about the extent of our regulation by the FCA are available from us on request. FCA Firm Reference Number is 571591.

The policy is underwritten by a different insurer which means a contract of insurance will exist between you and a different insurer than previously.   The change does not affect the Financial Services Compensation Scheme (FSCS) policyholder protection scheme in the event of default by the insurer or your right to refer a complaint to the Financial Ombudsman Service


Claims Process

Claims are administered by Insurance Factory Limited (Registered No. 02982445), The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL. To make a claim please request a claim form from the Insurance Factory Ltd on 03330 096721 or e-mail them at

We understand that it can be distressing if Your pet becomes unwell and We will do all We can to make the claims process as quick and easy as possible. Full details of the claims process can be found on the Cover My website which is:-
You can obtain a claim form by:-
• downloading a claims form from the Cover My website, or
• requesting a claim form by emailing Us at or
• requesting a claims form by telephoning Us on 0208 6269454.

Claims will now be administered by the Cover My team and Pet Cover EU Ltd. When submmitting a claim form you will need to use the updated details included in the new policy wording. This does not affect any ongoing claims or conditions.


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