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Travel Frequently Asked Questions

Travel

The pandemic has changed the way we travel, and Travel Insurance has never been so important.

While you may be ready to travel again, we understand you may still be concerned about the impact Coronavirus might have on your holiday plans. That’s why all of our policies include cover for emergency medical and associated expenses (including if you contract Coronavirus on holiday)

In addition we also have some schemes which can provide cover if you need to cancel your holiday because you contract Covid-19, or need to self-isolate before you travel.

*IMPORTANT: We’ll compare several insurers for you when you enter your details. Terms vary between each scheme. To make it clear what is covered in relation to Coronavirus we have added a ‘Covid-19’ document to each scheme, which you can see alongside the price when you get a quote.

Categories: Travel, Travel General

You can add your additional cover once you have entered the dates of your trip and declare any pre-existing medical conditions, you will then be asked if you wish to add in additional cover to your policy. Here you can include our Activity Packs which cover various activties. You can select from one or both of the packs available.

Each traveller needs to have their own European Health Insurance Card (EHIC) Card. If you are travelling to countries within the European Union (EU), the European Economic Area (EEA) or Switzerland you are strongly advised to obtain a (EHIC). You can apply for an EHIC either online at www.ehic.org.uk or by telephoning 0300 330 1350 or visting your local post office. This will entitle you to benefit from the health care arrangements which exist between countries within the EU/EEA or Switzerland.

THE EHIC is not a replacement for your Travel Insurance and should accompany any cover you take out.

You can be covered for most travel destinations.

The only countries or areas we cannot provide cover to visit are where government bodies have advised against travel at the time of purchase. Please check your policy wording for a full list of destinations.

You can add golf cover to your insurance quote once you have entered the dates of your trip and declare any pre-existing medical conditions, you will be asked if you want to add any additional travel insurance cover. You can add golf cover at this point, and all the travel insurance prices you are shown will include this.

Categories: Travel, Travel Golf Cover

Cruise travel insurance is designed to cover cruise holidays due to the different issues you may encounter.

From itinerary changes to missed port departures, cruise travel insurance gives you greater cover than a standard travel insurance policy. Most standard travel insurance policies won’t cover you for cruises unless you’ve chosen cruise specific cover.

Annual multi – trip policies have an age limit of 79.

Categories: Travel, Travel Annual Trip

Everyone insured under the policy can travel independently

Categories: Travel, Travel Annual Trip

You can make an unlimited number of trips in the UK and Worldwide with annual trip insurance. Each trip can be up to 93 days (depending on age)

Categories: Travel, Travel Annual Trip

You can be covered for most travel destinations.

The only countries or areas we cannot provide cover to visit are where government bodies have advised against travel at the time of purchase. Please check your policy wording for a full list of destinations.

Yes – Just Travel don’t need to know the names of your medications, only the names of your medical conditions.You may be asked how many medications you take for a particular medical condition.

To screen your medical conditions and provide an accurate travel insurance quote, Just Travel will need to know the name of the medical condition you have been diagnosed with. If you are unsure, please check with your doctor.

No, you won’t need to supply Just Travel or the travel insurance provider with a doctor’s certificate. Their medical screening questions will assess the severity of your medical condition.You just need to tell Just Travel the name of the medical condition and answer the questions honestly.

You will be asked if you are going on a cruise when going through the quote process. Please click ‘Yes’, and we will include cruise cover in your selection of quotes.

Justtravelcover.com specialises in travel insurance for over 65’s and our single trip policies don’t have an upper age limit, while our annual multi – trip policies have an age limit of 79.

You can add winter sports cover to a single trip travel insurance quote. Once you enter the dates of your trip and declare any pre-existing medical conditions, you will be asked if you want to add any additional travel insurance cover. You can add winter sports cover at this point, and all the travel insurance prices you are shown will include cover for winter sports.

It is quick and easy to buy your single trip cover online anytime, 7 days a week. Your cancellation cover starts from the moment your complete your purchase, so if you are unable to travel for an insured reason, you can recover the cost of your holiday.

Yes, Just Travel’s website collects your personal information using a secure SSL certificate.Information exchanged with any address beginning with https:// is encrypted using SSL before transmission, ensuring complete privacy and security.

Categories: Travel, Travel General

Each traveller needs to have their own European Health Insurance Card (EHIC) Card. If you are travelling to countries within the European Union (EU), the European Economic Area (EEA) or Switzerland you are strongly advised to obtain a (EHIC). You can apply for an EHIC either online at www.ehic.org.uk or by telephoning 0300 330 1350 or visting your local post office. This will entitle you to benefit from the health care arrangements which exist between countries within the EU/EEA or Switzerland.

THE EHIC is not a replacement for your Travel Insurance and should accompany any cover you take out.

Categories: Travel, Travel General

Yes, both CoverMy and Just Travel are regulated by the FCA.

Cover My is a trading name of Reach Financial Services Limited. Reach Financial Services Limited is authorised and regulated by the Financial Conduct Authority. FCA Register Number 302801.

Just Insurance Agents Limited are authorised and regulated by the Financial Conduct Authority (FCA) number 610022.

Categories: Travel, Travel General

When you buy your travel insurance online, you should receive a copy of your policy documentation by email within minutes of completing your purchase. If you don’t receive it, please call Just Travel on 0800 294 2969 and they will arrange for a copy to be sent to you.

Categories: Travel, Travel General

We realise that things can go wrong and there may be occasions when you feel that we have not provided the policy or service you expected. When this happens we want to hear about it so that we can try to put the matter right. It is important you know that we are committed to providing an exceptional level of service and customer care.

If you have a complaint we ask that you contact Just Travel by completing their complaint form.

https://covermy.justtravelcover.com/complaints

Categories: Travel, Travel General

If you have any issues with, or questions about, your account you must contact Just Travel. You can contact their office 7 days a week on 0800 294 2969.

Categories: Travel, Travel General

All travel insurance providers are required to offer a 14 – day cooling – off period.This gives you time to read carefully through the policy wording and check if it provides the cover you need. If you decide that the policy is not right for you, you can obtain a full refund, if you apply for it within this period.

Categories: Travel, Travel General

All of the travel insurance providers Just Travel use provide 24 hour emergency medical assistance. You will find full details of how to contact them in your travel insurance policy wording.

We recommend that you take your travel insurance policy wording with you when you travel, so that you have these contact details to hand if you need them.

Categories: Travel, Travel General

If you need to make a claim on a travel insurance policy bought from Just Travel you will find details on how to do this inside your policy wording

All travel insurance partners with Just Travel include full details of what you should do in the event of claim as well as their full contact details in their policy wording.

Categories: Travel, Travel General

If you would like to amend the area you wish to travel to, extend the number of days on a trip, or add winter sports or cruise cover, you will need to call Just Travel. You can contact their office 7 days a week on 0800 294 2969.

Categories: Travel, Travel General

If you would like to amend the area you wish to travel to, extend the number of days on a trip, or add winter sports or cruise cover, you will need to call Just Travel. You can contact their office 7 days a week on 0800 294 2969.

Categories: Travel, Travel General

Just Travel Cover are a travel insurance specialist and work with a panel of insurers in order to find you the perfect travel insurance. Their panel of insureres includes AXA, Infinity and AIG. They are an award-winning travel insurance provider covering all ages and risks with tailor-made schemes for the modern traveller. Established in 1999 and insuring more than one million passengers Just Travel work with a panel of insurers enabling them to compare prices quickly and easily with specialist cover for pre-existing medical conditions and cruises.

Categories: Travel, Travel General

CoverMy act as a broker and we work with a specialist travel insurance provider called Just Travel.

Categories: Travel, Travel General
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