Travel Frequently Asked Questions

Yes, Just Travel’s website collects your personal information using a secure SSL certificate.Information exchanged with any address beginning with https:// is encrypted using SSL before transmission, ensuring complete privacy and security.

Each traveller needs to have their own European Health Insurance Card (EHIC) Card. If you are travelling to countries within the European Union (EU), the European Economic Area (EEA) or Switzerland you are strongly advised to obtain a (EHIC). You can apply for an EHIC either online at www.ehic.org.uk or by telephoning 0300 330 1350 or visting your local post office. This will entitle you to benefit from the health care arrangements which exist between countries within the EU/EEA or Switzerland.

THE EHIC is not a replacement for your Travel Insurance and should accompany any cover you take out.

Yes, both CoverMy and Just Travel are regulated by the FCA.

Cover My is a trading name of Reach Financial Services Limited. Reach Financial Services Limited is authorised and regulated by the Financial Conduct Authority. FCA Register Number 302801.

Just Insurance Agents Limited are authorised and regulated by the Financial Conduct Authority (FCA) number 610022.

When you buy your travel insurance online, you should receive a copy of your policy documentation by email within minutes of completing your purchase. If you don’t receive it, please call Just Travel on 0800 294 2969 and they will arrange for a copy to be sent to you.

We realise that things can go wrong and there may be occasions when you feel that we have not provided the policy or service you expected. When this happens we want to hear about it so that we can try to put the matter right. It is important you know that we are committed to providing an exceptional level of service and customer care.

If you have a complaint we ask that you contact Just Travel by completing their complaint form.

https://covermy.justtravelcover.com/complaints

If you have any issues with, or questions about, your account you must contact Just Travel. You can contact their office 7 days a week on 0800 294 2969.

All travel insurance providers are required to offer a 14 – day cooling – off period.This gives you time to read carefully through the policy wording and check if it provides the cover you need. If you decide that the policy is not right for you, you can obtain a full refund, if you apply for it within this period.

All of the travel insurance providers Just Travel use provide 24 hour emergency medical assistance. You will find full details of how to contact them in your travel insurance policy wording.

We recommend that you take your travel insurance policy wording with you when you travel, so that you have these contact details to hand if you need them.

If you need to make a claim on a travel insurance policy bought from Just Travel you will find details on how to do this inside your policy wording

All travel insurance partners with Just Travel include full details of what you should do in the event of claim as well as their full contact details in their policy wording.

If you would like to amend the area you wish to travel to, extend the number of days on a trip, or add winter sports or cruise cover, you will need to call Just Travel. You can contact their office 7 days a week on 0800 294 2969.

If you would like to amend the area you wish to travel to, extend the number of days on a trip, or add winter sports or cruise cover, you will need to call Just Travel. You can contact their office 7 days a week on 0800 294 2969.

Just Travel Cover are a travel insurance specialist and work with a panel of insurers in order to find you the perfect travel insurance. Their panel of insureres includes AXA, Infinity and AIG. They are an award-winning travel insurance provider covering all ages and risks with tailor-made schemes for the modern traveller. Established in 1999 and insuring more than one million passengers Just Travel work with a panel of insurers enabling them to compare prices quickly and easily with specialist cover for pre-existing medical conditions and cruises.

CoverMy act as a broker and we work with a specialist travel insurance provider called Just Travel.