FAQ Category: General

Unfortunately not, you aren’t able to change the level of cover from what you selected when your policy originally started. Please speak to us if

A number of factors are taken into consideration when calculating your premium including the age and breed of your pet, your postcode and veterinary treatment

The complaints process varies depending upon the type of complaint that you wish to make. Full details of the complaints procedure can be found within

You have a choice on the claims form where you can select whether you want the claim payment to be made directly to you or

If you have a query regarding an existing claim or would like to make a new claim then please contact the claims administrators, Insurance Factory

If you have a general query about your policy or premium payments then you should contact Cover My at Kempton House, Kempton Way, Dysart Road,

Please contact Cover My at Kempton House, Kempton Way, Dysart Road, Grantham NG31 7LE Telephone: : 0208 6269454 Email: admin@covermy.co.uk.

Dental or gum treatment is covered if such treatment is as a direct result of accidental injury. Please refer to your policy wording for full

The minimum age your dog or cat must be at the start of your policy is 8 weeks old.

This an amount payable by you towards each claim under the Veterinary Fees section of your policy. The % excess amount is shown in your