Where are my policy documents
Your documents will have been emailed to you. They are also in your account
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Your documents will have been emailed to you. They are also in your account
You can cancel your policy during the first 14 days, as long as you haven’t made a claim you will receive a full refund. Outside
Please call the team on 0208 626 9454 and they can do this for you
Unfortunately not, you aren’t able to change the level of cover from what you selected when your policy originally started. Please speak to us if
A number of factors are taken into consideration when calculating your premium including the age and breed of your pet, your postcode and veterinary treatment
The complaints process varies depending upon the type of complaint that you wish to make. Full details of the complaints procedure can be found within
You have a choice on the claims form where you can select whether you want the claim payment to be made directly to you or
If you have a query regarding an existing claim or would like to make a new claim then please contact the claims administrators, Insurance Factory
If you have a general query about your policy or premium payments then you should contact Cover My at Kempton House, Kempton Way, Dysart Road,
Cover My
Kempton House, Kempton Way, PO Box 9562, Grantham, Lincolnshire, NG31 0EA
Cover My is a trading name of Reach Financial Services Limited. Reach Financial Services Limited is authorised and regulated by the Financial Conduct Authority. FCA Register Number 302801.
Reach Financial Services Limited is a limited company registered in England Company No: 4328466 Registered office: Kempton House, Kempton Way, PO Box 9562, Grantham, Lincolnshire, NG31 0EA.
© 2023 Cover My. All rights reserved.
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